B2B Telemarketing & Telesales, CRM & Database Systems, Dynamic Web Design

Salespoint VIEWiT Database Technology

• online CRM (Customer Relationship Management) software

• affordable web-based system - access anywhere

• integrate marketing data, Sage and Opera sales accounts, stock control and more

• improve data security

• enhance telesales staff training - quicker induction and training for new staff

VIEWiT's marketing package facilitates direct marketing and sales force process automation. Routine processes and non-standard communication are linked to actions and data - optimising the results of sales force effort. All activities are carefully analysed to replicate and enhance your business processes.

It also has applications for service engineers, delivery staff or other mobile resources.

At its core lies familiar database functionality. This has been extended to allow wider but secure access to this data, supplying your salesforce with key information when, and where, they need it. It is based on 20 years' experience in business to business (B2B) telemarketing including negotiated contract markets and direct product sales.

Simple procedures allow users to quickly find and work with the information of interest to them, updating the database as contacts progress while communicating and co-ordinating with colleagues using the integrated message centre.

Restricted access to online management functions provides uncomplicated reports of sales staff activity within the database - including examination of usage behaviour and progress with key contacts. Targeted E-mail campaigns can also be made quickly and accurately.

With individual user passwords giving access to the data, you can be sure that the data is available only to those that you wish to use it. And, your data will not walk when sales staff leave because it is held securely - unlike the proliferating desk-top databases of "sales leads".

VIEWiT provides:

• A dedicated tele-marketing system - fully customizable for B2B and B2C

• Management of sales and prospects

• Integration of contacts, accounts, stock-control, work schedules

• Live, up-to-the-minute information - at the desk and in the field

• Manages direct-marketing by mail, e-mail and fax - for both routine and personal communication

• Links between telemarketing and field sales

• Better information management and reporting

• Applications include sales, service, fleet and delivery operations

• Links via - email, SMS, Palm Pilot, Psion, WAP

• Improves salesforce targeting and co-ordination

For your salesforce:

Your salesforce will be able to target and develop contacts within valuable prospect companies, sharing information with colleagues and co-ordinating approaches at wider levels.

Fundamental is their ability to search the database for information relevant to them, eg. call planning, follow-up actions required, selecting geographic or post-coded areas.

Save or preset often required searches for quicker access to relevant records.

Communication between staff will not be restricted by their availability. The integrated message centre allows message to be sent, secure in the knowledge that they will be received.

Management reports

In addition to access to all salesforce functions, managers receive reports of -

• salesforce activity

• frequency of use by salesman

• response to messages

• failure to perform next actions / follow-ups

Corporate benefits

• Speed up telemarketing and telesales staff training and induction

• Secure, compatible, accessible data

• Live information available to all

• Improved communication between staff

SALESPOINT 01625 525226 info@salespoint.co.uk